FAQ
Can I special order items that Faller’s Furniture does not have in stock?
Can I request a specific time for my delivery?
Does Faller’s Furniture provide a warranty on their products?
What brand(s) of mattresses does Faller’s Furniture carry?
Does Faller’s Furniture provide fabric and leather protection?
Will Faller’s Furniture remove my old and/or used furniture?
How long will it take for my special order to arrive?
If I like a style of a sofa but not the fabric can I change the fabric to better suit my décor?
Does Faller’s Furniture provide financing or layaway?
Does Faller’s Furniture provide draperies and carpeting?
Will Faller’s Furniture measure for and install draperies and carpeting?
Will the design team at Faller’s Furniture draw up a floor plan for my room(s)?
If something happens to my furniture does Faller’s Furniture provide a repairman to fix the problem?
What are cleaning codes and how do I find them?
Q. Can I special order items that Faller’s Furniture does not have in stock?
A. Yes. Faller’s Furniture provides you with several catalogs that you can special order from. Special orders consist of all products. You can choose from style, size, color, and texture.
Q. Can I request a specific time for my delivery?
A. We at Faller’s know that everyone has a busy schedule, so we try to accommodate our customers for their deliveries.
Q. Does Faller’s Furniture provide a warranty on their products?
A. Yes Faller’s Furniture provides a warranty on most products. See our policy page for more details.
Q. What brand(s) of mattresses does Faller’s Furniture carry?
A. Faller’s Furniture carries a variety of mattresses through Comfort Solutions. We also carry Nature’s Legacy with adjustable mattresses.
Q. Does Faller’s Furniture provide fabric and leather protection?
A. Yes. To protect your furniture from mud, spills, and minor incidents we recommend fabric and leather protection to keep your furniture looking new for years.
Q. Will Faller’s Furniture remove my old and/or used furniture?
A. Yes. Faller’s Furniture will also remove used bedding at no additional charge to you.
Q. How long will it take for my special order to arrive?
A. Faller’s Furniture tries to satisfy every customer with his or her special orders. Since the customer is getting exactly what they want, a special order can take anywhere from three to ten weeks depending on the manufacturer.
Q. If I like a style of a sofa but not the fabric can I change the fabric to better suit my décor?
A. Depending on the company. Decor-Rest and La-Z-Boy are two of the manufacturers that provides Faller’s with several fabrics to choose from. We can also show you catalogs of our other companies to find a more suitable style.
Q. Does Faller’s Furniture provide financing or layaway?
A. Faller’s Furniture provides both. We finance through Wells Fargo and allow layaway on in-store items as well as special orders. See our policy page for more information on layaway and financing.
Q. Does Faller’s Furniture provide draperies and carpeting?
A. Yes, both draperies and carpeting are custom designed to fit your décor. We have several different fabrics and carpeting samples to choose from with different style, color, and texture.
Q. Will Faller’s Furniture measure for and install draperies and carpeting?
A. Yes. Our design team will first design and measure for the look and style of your draperies and/or carpeting then we will send someone to install once the draperies and/or carpeting arrive .
Q. Will the design team at Faller’s Furniture draw up a floor plan for my room(s)?
A. Our design team will draw up floor plans all we need are your measurement of the room(s) we will be recreating. Also a member of our design team will visit your home for advice, this service is FREE of charge.
Q. If something happens to my furniture does Faller’s Furniture provide a repairman to fix the problem?
A. Yes our repairman will first look at the problem and inform you what needs done to repair the issue.
Q. What are cleaning codes and how do I find them?
A. Cleaning codes are used to rate the methods of cleaning numerous types of fabrics. Faller’s Furniture can help you find the cleaning code to your fabric and will inform you what the code is before making a fabric selection.
*Still have questions? Fill our the comment box on the right of this page and one of our knowledgeable staff members will contact you to answer any questions you may have.
